LuMeNet Workshop Series #2: Customer Service
March 26, 2020 12:30 PM
Climbing the Customer Service Pyramid – how to create a consistent customer experience in your brick-and-mortar business.
Sponsored by JP Centre/South Main Streets and JP Local First
Presented by Kim Mitchell, Catapult Retail Coaching
This workshop is part of a series of three workshops, focused on brick-and-mortar stores. In this workshop series, you will learn low-cost (or no-cost), easy to implement tips and techniques in Marketing, Customer Service, and Staff Development.
WORKSHOP 2: Climbing the Customer Service Pyramid
Creating a consistent customer experience (every time with every customer!) is your number one competitive advantage, but this experience doesn’t magically happen. You create it by applying a set of fundamental principles to everything you do that touches your customer. In this program, you will learn how to apply the “Customer Experience Pyramid” to your business and ensure that your customers get the experience they deserve with every interaction.
Free and open to the public. Complimentary lunch provided, with time for networking and questions. Please RSVP so that lunch can be planned accordingly.
This LuMeNet workshop series take place on the last Thursday of February, March, and April. Topics include Marketing, Customer Service, and Hiring/Training for your small retail business. Check JP Centre/South’s website for updates. (There is no obligation to attend all workshops.)
While the workshop is intended for brick-and-mortar retail shops, content may be applicable to online businesses and entrepreneurs who deal with public customers. For questions or more information, please contact JP Centre/South Main Streets.
Kim Mitchell, owner of Catapult Retail Coaching and Boing! Toy Shop has a talent for quickly assessing business challenges and recommending high-impact changes. With 20 years of experience spanning across non-profits, large corporations, and now as a small retail business owner, she truly understands how businesses work.