LuMeNet Workshop Series #3: Hiring and Training
April 30, 2020 12:30 PM
How to develop a WhizBang! staff – hiring, training, and coaching for peak performance.
Sponsored by JP Centre/South Main Streets and JP Local First
Presented by Kim Mitchell, Catapult Retail Coaching
This workshop is part of a series of three workshops, focused on brick-and-mortar stores. In this workshop series, you will learn low-cost (or no-cost), easy to implement tips and techniques in Marketing, Customer Service, and Staff Development.
WORKSHOP 3: How to Develop a WhizBang! Staff
A top-notch staff is an independent retailer’s biggest competitive edge. But a great staff doesn’t happen by accident. It’s created by recruiting the right people, training them effectively, and constantly coaching them to achieve peak performance. In this program you’ll learn:
-The secret to consistently great training – every employee, every time you hire.
-The three reasons people don’t do what they are supposed to – and how to solve that problem.
-What to do when an employee “holds you hostage.”
Free and open to the public. Complimentary lunch provided, with time for networking and questions. Please RSVP so that lunch can be planned accordingly.
This LuMeNet workshop series take place on the last Thursday of February, March, and April. Topics include Marketing, Customer Service, and Hiring/Training for your small retail business. Check JP Centre/South’s website for updates. (There is no obligation to attend all workshops.)
While the workshop is intended for brick-and-mortar retail shops, content may be applicable to online businesses and entrepreneurs who deal with public customers. For questions or more information, please contact JP Centre/South Main Streets.
Kim Mitchell, owner of Catapult Retail Coaching and Boing! Toy Shop has a talent for quickly assessing business challenges and recommending high-impact changes. With 20 years of experience spanning across non-profits, large corporations, and now as a small retail business owner, she truly understands how businesses work.